Store Operations

To help retail store operations professionals excel in an ever-changing competitive landscape, Retail Council of Canada’s team across the country works with federal, regional and municipal leaders to elevate retailers’ concerns on key policies that affect store operations. In addition, RCC also provides retailers with resources, training, and networking opportunities to help improve their businesses.

Holiday Store Hours

The rules around store hours during holidays are different in each jurisdiction. This overview outlines holiday hours for each province and territory in Canada.

Key Issues

Retail Privacy and Data
Retail Privacy and Data

Increasingly, the retail landscape requires retailers to make use of data to create great customer experiences, while also protecting individuals’ personal information.

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Payment and Credit Card Fees
Payment and Credit Card Fees

As more Canadians opt for credit card payment, whether chip-and-PIN, contactless, or online, Canada must lower its interchange fees to align with other international jurisdictions to support businesses in Canada.

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Retail General Counsel Roundtable

The Retail General Counsel Roundtable brings senior retail in-house lawyers together to discuss current and emerging legal issues affecting the trade. Legal resources in retail businesses — small and large — are often stretched to the limit as the issues they deal with become more complex when new legislation, regulations and by-laws come into effect. The Retail General Counsel Roundtable provides a forum for retail counsels to network and share concerns and best practices on retail-specific legal issues ranging from international trade to copyright to human resources. The Roundtable also provides RCC with guidance and insights relating to legal issues affecting the industry. Join this committee

Public Affairs Committee

The Public Affairs Committee provides a unified voice on issues affecting the image, reputation and business practices of the Canadian retail industry. The Committee provides advice on various communication strategies affecting the retail trade, and creates a forum for RCC members to network and discuss common public relations issues. Join this committee

Privacy Committee

The Privacy Committee is comprised of retail professionals interested in and responsible for the areas of data governance and privacy. The purpose of the committee is to share best practices and information related to data governance and privacy and to help members stay ahead of the curve on issues that impact the industry, including Canadian privacy and data governance regulatory changes. Join this committee

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